SITI B&T expands its customer service with new B&T NOSTOP division

B&T NOSTOP is the new Siti B&T Group operating unit set up to boost the after-market service and ensure a more effective presence in target markets.

Based on an investment of more than 3 million euros, the project focuses on technical support and customer service. It has a dedicated purchasing department and is responsible for all logistics operations. For this purpose, a new original parts warehouse has been set up in Formigine to enable the Group to provide an even faster and more efficient spare parts service. The 2,000 square metre warehouse uses new goods management software along with the latest vertical storage technologies to reduce supply lead time and shorten line stoppages in factories.

Investments in Research and Development and customer service have consequently remained key growth factors for SITI B&T Group, which expects to close 2016 with a record customer service turnover of more than 52 million euros (11% up on 2015) out of an expected consolidated turnover of 187 million euros.

“The results in the customer service segment confirm that efficiency and innovation are the keys to competing successfully in the global marketplace,” said Fabio Tarozzi, CEO of SITI B&T Group. “This is why we have designed increasingly comprehensive and customised products and services 4.0 to fully meet the needs of the ceramic sector and to tackle the fourth industrial revolution.”