The Service 4.0 plan by SITI B&T

Levis Marino - SITI B&T Group

The path taken by SITI B&T Group in 2016 has established it as a global Service Company organised into a number of Business Units. B&T NOSTOP and the Service division are able to offer an extensive package of services for companies operating in the ceramic industry.

B&T NOSTOP also offers modular Service Agreement contracts that fully meet the needs of the sector.

SITI B&T has invested strongly in a dedicated spare parts warehouse in Italy and in expanding its market presence and geographical coverage through new branches. The results already achieved in the Customer Service segment confirm that efficiency and innovation are the keys to competing successfully in the global marketplace.

For the next two-year period the company has a new Service development plan which will be backed by new digital technologies, the precursors of a "new age".

The integrated use of IoT applications for Maintenance and Operations will result in a longer lifetime of goods, improved productivity, optimisation and competitiveness of production processes and the creation of new advanced services.

The growing adoption of Industry 4.0 - and in Italy the measures put in place by the government - is helping SITI B&T Group to offer customers machines that are increasingly intelligent and capable of interconnecting with each other, controlled by algorithm-based software for data analysis. These characteristics are directly impacting three major players in the industrial project: Customer, Service and Engineering.

Marketing activities have already begun for the first PLC technology-based system for customer monitoring and diagnostics activities, as well as optimisation of the internal efficiency of SITI B&T plants. This system performs constant control over machine operation and complete remote diagnostics.

Driven by the emergence of the Industrial Internet of Things, the subsequent IoT technology-based modules will allow SITI B&T to deliver preventive maintenance packages based on machine-learning systems capable of gathering key Big Data for plant and machinery.

With the support of analytical algorithms, these new digital technologies will enable SITI B&T to offer predictive plant maintenance programmes capable of reducing line stoppages and cutting maintenance costs.

For handling systems in particular, the goal for the future is to be able to offer performance-based service packages based on Overall Equipment Effectiveness (OEE), thereby linking billing to the real levels of performance that SITI B&T will provide to companies.

The sales process will therefore focus on the performance of the service provided and will result in SITI B&T assuming total responsibility for a section of the customer’s plant.

As a result of this project, SITI B&T Group will be able to count on increased loyalty from its partners by providing services with an agreed output capable of fully meeting their needs.