Training & Documentation is one of the six pillars of System Ceramics’ Customer Service

The goal is to meet all the training needs that arise within the company or at its various foreign branches, as well as at companies that choose System Ceramics technologies.

One of the key aspects of innovation is sharing knowledge within the community one operates in. For this reason, the Training & Documentation service is one of the six pillars of System Ceramics’ Customer Service. The goal is to meet all the training needs that arise within the company or at its various foreign branches, as well as at companies that choose System Ceramics technologies. The training offerings are designed to make newly recruited personnel operational and to support professionals in expanding their skills, thereby helping customers become completely autonomous in using the technologies they have purchased.

All technical training documentation is available in the Knowledge Centre portal, a useful and practical working tool that enables users to access information intuitively and rapidly. The Knowledge Center is constantly evolving: the ongoing integration of new content, ranging from specific installation and troubleshooting guides through to audiovisual and interactive materials, ensures adequate support for managing the new technologies developed by the company.

The dedicated newsletter KC-INFO keeps users up-to-date with the latest activities and future developments of the portal. Machine connectivity is another essential feature of a cutting-edge product that allows for remote monitoring or intervention with the same degree of effectiveness as an on-site presence, in keeping with the company’s vision of transparency, sharing, updating and efficiency.

System Ceramics always devotes the maximum attention to technician training, both in Italy and at international branches. Being able to offer customers the same level of professionalism and quality wherever they are located is a key aspect of the company’s policies. All System Ceramics technicians undergo a comprehensive theoretical and practical training programme related to the product line they are assigned to. Even abroad, remote training is complemented by on-site training conducted by an experienced technician from the parent company. When necessary, branch technicians further refine their skills in Italy, where they can gain valuable insights by interacting with senior technicians.

For each product line, a range of specialised training programmes are available for professionals from companies that choose System Ceramics. Tailor-made training programmes and updates can be designed upon specific request with the aim of optimising the management of technologies within the factory.

The goal of Training & Documentation is to share knowledge and ensure the highest quality service in all geographical locations and to maintain the same capability and expertise in machine operations everywhere. System Ceramic’s customer support service is highly effective and is recognised by customers as a significant driver in building stable and enduring relationships.